AG-Call-Center-Suite - 30 days free Trialversion for 5 Clients
Grutzeck-Software offers a modularly built solution for call-center and phone marketing. It is able to cover sections such as direct marketing or customer information systems.
AG-Tel Pro
the professional solution for telephone marketing
Grutzeck-Software offers a modularly built solution for call-center and phone marketing. It is able to cover sections such as direct marketing or customer information systems.
The logged AG-Tel PRO list from a system administrator`s view
AG-Tel PRO is a professional telephony software based on the standard-CTI-interface TAPI.
Outbound
For outbound, you select all addresses you want to dial and put them into a project which you have installed in AG-Tel PRO. Assign several agents to the project.
When the agent mounts to the software, he makes out all phone calls that are due, from the centrally based list of addresses. He does these phone calls in power dial. Phone calls that cannot be carried out (e.g. when engaged), reoccur in resumption automatically. In case the agent got through successfully, the database of the person that has been called, shows in the marketing data base AG-V.I.P., or the interactive phone connecting thread opens.
After the phone call, the agent can reactivate or finish the process of phone calls. He can also activate the automatic resumption at another point in time.
The supervisor can inspect, analyze, or observe the whole phone call job any time.
Inbound
When a phone call arrives, the caller is identified directly in the marketing data base AG-V.I.P. by the caller`s phone number. AG-Tel PRO can identify the according project from the number that has been dialed. This way, the wanted text is shown, or the interactive AG-Script connecting thread is being started.
